Once you receive your shipping notification to your email, you can assume that your order has been physically picked up from the assigned carrier within 1-2 business days (unless emailed or otherwise noted).

You may cancel your order up to 48 hours after time of purchase by emailing us at hi@dehiyabeauty.com (please include your name and order number).*

After 48 hours, you cannot cancel your order to receive a refund.

*NOTE: If you have already received your shipping notification, you may not cancel your order because the order has physically shipped. 

Due to the handmade nature of these products we don’t accept returns – unless damaged or defective upon arrival. In this case, we will replace your product in a timely manner at no cost to you. If a product arrives damaged/defective, take a picture of it immediately upon arrival and e-mail it to hi@dehiyabeauty.com. If a product has a defective pump/spray nozzle, we will be happy to send you a replacement part. 

Any product discrepancies should be emailed to hi@dehiyabeauty.com within 72 hours of delivery. 

Since COVID, we have seen significant delays in scan time within the USPS system.

Scanning is out of our control, and we have seen average scan times of up to 2 weeks before USPS scans your item and tracking appears.

Even though USPS may show it hasn't been accepted at a facility, once you receive your shipping notification, please know that we have physically dropped off your order at the post office within 1-2 business days. We appreciate your trust in this matter as it has become a confusing issue for everyone.

We make all efforts to send your order on time, and need to allow proper time for movement based on our past experience before we consider a package lost.